Published on: 21 December 2023
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[Important notice] Apology and notice regarding the delivery of messages that lead to phishing sites

It has recently been confirmed that a message directing to 
a phishing site (*) was sent to some customers who made reservations 
at Rise Hotel Osaka Namba through 
(Headquarters: Amsterdam (Netherlands)). 

Please note that does not ask for credit card information 
or request payment via email or chat with customers who have made a reservation.

Our response is to request to promptly report the situation 
and the results of the investigation, and we are investigating the details, 
but we confirm that there has been no breach of's 
important back-end systems or infrastructure. 
We have received a report from the company.
We sincerely apologize for any inconvenience 
and concern this may cause our customers.

*A "phishing site" is a fake website that disguises itself as a real website 
in order to steal personal or financial information using fraudulent methods.

1. History of the event
On December 20, 2023, our staff sent a phishing site to some customers 
who had booked accommodation through using the chat function 
of the system managed by and our company. 
We have confirmed that a message with a URL link that leads to a phishing site.
2. Request to customers If you receive a suspicious message, 
please refrain from accessing the attached URL link. 
For inquiries regarding this matter, please contact us using 
the contact information below. 

[Customer Desk] 
Phone number: (in Japan) 03-6743-6650 (24 hours available) 
International Number(English) +44 20 3320 2609 

3. Future actions and measures to prevent recurrence We are currently working 
with to investigate the cause of the incident, 
and are taking all necessary measures to prevent it from happening again. 

Once again, we deeply apologize for the inconvenience and concern 
we have caused our customers. 

Rise Hotel Osaka Namba General Manager